Shipping & Returns

Shipping

Lorina Balteanu works with two third party shipping companies: Colissimo and FedEx. The company used depends on the shipping rate being practiced at the time of sale. Lorina Balteanu chooses a courier according to price and region coverage.

All orders are shipped after carefully processing each order. Shipment will occur from Monday to Saturday. All orders are shipped from Lorina Balteanu’s inventory in Paris, France.

Delivery times will depend on the region of delivery and if all the information within a purchase order has been correctly provided and analyzed. Orders placed after 1pm Central European Time (CET) during a business day or on Saturday or Sunday, will be shipped the following business day.

From

To

Approx. delivery time (business days)

Paris

Anywhere in France

48h

Paris

European Capitals

3 days

Paris

European Cities (not captials)

3 to 7 days

Paris

US, Canada, Asia & the World

3 days

 

Note: it is the responsibility of the buyer to provide the correct address necessary for proper and timely delivery.

If the delivery of the purchased products has not being made within 10 days, the product can be considered lost and a full refund can then take place. 

Returns Policy

 Any personalized item, gift cards, and/or discounted item purchases is considered a final sale and not eligible for return. Customers have up to 30 days to return an item in the case of having received a wrong delivery, a damaged good or simply are not satisfied with the purchase.

Note: in order to receive a full refund, it is important that the returned product is in prime condition/new and that it is returned within 30 days from the purchasing date.

Follow these steps in order to return an item:

1)      Contact us via email stating the number of your purchase order.

2)      Indicate the reason why you want to return your item.

 Result: we will reply with a pre-paid mailing sticker which you can use to return you purchase.