Shipping Information

Where are your products shipped from?
All of our products are shipped from Lorina Balteanu’s atelier in Paris, France.

How long does delivery take?
● Within France: Delivery typically takes 48 business hours.
● European Capitals: Estimated delivery is within 3 business days.
● Non-Capital European Cities: Delivery may take 3 to 7 business days.
● Outside Europe (e.g., U.S., Canada, Asia, Australia): Delivery is expected within 7 to 10 business days.

Do you offer express shipping?
Yes, express shipping is available upon request for an additional fee. For further details and costs, please contact us via the "Contact Us" section.

Which destinations do you ship to?
We offer worldwide shipping, except for regions restricted by European Union regulations, including North Korea, Syria, Crimea, Sevastopol, Yemen, Somalia, Russia, and Belarus.

What are your shipping costs?
Shipping rates are as follows:
● France: €8
● European Union, United Kingdom, Switzerland: €12
● International (outside the EU): €30

Orders:
How can I check the status of my order?
Once your order has been dispatched, you will receive an email with your tracking number.

What if I need to modify or cancel my order?
For any order modifications or cancellations, please contact us as soon as possible, and we will assist you.

What should I do if my package is lost?
If your package is lost, please contact us, and we will work with you to resolve the issue.

Are taxes included in my order total?
● For orders within the EU, taxes are included in the total.
● For orders outside the EU, additional import taxes may apply based on your country’s regulations.

How are duties and taxes calculated for international orders?
Duties and taxes are calculated according to the import regulations of the destination country.

Do you offer gift wrapping or personalised messages?
Yes, we offer gift wrapping and personalised gift messages. Simply request this in the "Comments" section at checkout.

What currency are your prices in?
Our prices are displayed in Euros (EUR) and U.S. Dollars (USD).

What if my item arrives damaged?
Please contact us immediately if your item arrives damaged. Once the item is returned, we will arrange for a refund or replacement.

What if my refund is incorrect?
If you have been refunded an incorrect amount, please contact our Contact Us Section, and we will resolve the problem as soon as possible.

Payment & Discounts
What payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, and American Express.

Do you offer Klarna?
Yes, Klarna is available as a payment option for our customers.

Do you offer sales or discounts?
We do not offer sales or discounts. Each piece of jewellery is handcrafted with meticulous care, and our pricing reflects the quality and craftsmanship of our products.